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Terms and Conditions

Last Updated: 12/2/2024

Welcome to Emperialconcepts.com (the "Site"). These Terms and Conditions ("Terms", Agreement") govern your use of our website, including all content, features, and services offered on or through the Site (the "Services"). Please read these Terms carefully before using the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Site.

1. Acceptance of Terms

By accessing or using the Site, you agree to comply with and be bound by these Terms and any other applicable laws or regulations. If you do not agree to these Terms, you are prohibited from using the Site.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any updates will be posted on this page, and the "Last Updated" date will reflect the date of the most recent changes. It is your responsibility to review these Terms periodically for any changes.

3. Use of the Site

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use the Site.
  • Account: In some cases, you may need to create an account to access certain features or services. You agree to provide accurate, current, and complete information when registering, and you are responsible for maintaining the confidentiality of your account details.
  • Prohibited Activities: You agree not to engage in any activity that could harm, disable, overburden, or impair the Site or interfere with other users’ enjoyment of the Site. Prohibited activities include, but are not limited to, hacking, scraping, or transmitting harmful or illegal content.

4. Content

  • Your Content: You retain ownership of any content you upload, post, or      otherwise make available on the Site ("User Content"). By submitting User Content, you grant Emperialconcepts.com a non-exclusive, worldwide, royalty-free license to use, display, modify, and distribute your content as necessary to provide the Services.
  • Our Content: All content on the Site, including text, images, graphics, logos, and software, is the property of Emperialconcepts.com or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any part of the Site’s content without prior written consent.

5. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy.

6. Third-Party Links

The Site may contain links to third-party websites, services, or resources. These links are provided for your convenience. We are not responsible for the content, accuracy, or availability of these external sites. Use of third-party sites is at your own risk and subject to the terms and conditions of those sites.

7. Disclaimers

  • No Warranty: The Site and its Services are provided "as is" and "as available," without any warranty of any kind, express or implied. We do not guarantee the accuracy, completeness, or reliability of the content on the Site.
  • Limitation of Liability: To the fullest extent permitted by law, Emperialconcepts.com shall not be liable for any damages arising from your use of the Site or Services, including, but not limited to, direct, indirect, incidental, or      consequential damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Emperialconcepts.com, its affiliates, and their respective officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, violation of these Terms, or infringement of any intellectual property or other rights.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Texas, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts located in Texas.

10. Termination

We may suspend or terminate your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to the Site or its users.

11. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and      Emperialconcepts.com regarding your use of the Site and supersede any prior agreements or understandings.
  • Severability: If any part of these Terms is deemed unenforceable, the remaining provisions will continue in full force and effect.
  • Assignment: We may assign or transfer our rights and obligations under these Terms to third parties without restriction.

12. Contact Us

If you have any questions about these Terms or the Site, please contact us at:


Emperial Concepts LLC
csmith@emperialconcepts.com
1110 West Harris Rd. Suite 122
682-248-3559

Return and Refund Policy

At Emperial Concepts, customer satisfaction is our top priority. We strive to deliver high-quality signage that meets your expectations. If you are not completely satisfied with your purchase, please review our return policy below:

Custom Signage

Due to the personalized nature of custom signs, these items are non-refundable once production has begun. However, if there is an error on our part (e.g., incorrect spelling, design discrepancies from approved proofs), we will gladly remake the sign at no additional cost.

Non-Custom Signage and Stock Items

  • Returns: Stock items can be returned within 14 days of purchase for a refund, provided they are in their original condition and packaging.
  • Exchanges: Exchanges are accepted for stock items within 14 days of purchase. The item must be unused and in its original condition.
  • Restocking Fee: A 15% restocking fee may apply to stock item returns.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 5 days of receipt by contacting our customer service team.
  2. Provide photos of the damage or defect for assessment.
  3. We will arrange for a replacement or issue a refund upon confirmation.

Proof Approval Policy

For custom orders, we require a signed proof approval before production begins. It is the customer’s responsibility to carefully review the proof for any errors. Once approved, we cannot accept responsibility for errors that were approved in the proof.

Shipping Returns

If a return is authorized, customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure safe delivery of the returned item.

Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:


Emperial Concepts LLC
csmith@emperialconcepts.com
1110 West Harris Rd. Suite 122
682-248-3559


Thank you for choosing Emperial Concepts!

We appreciate your business and are committed to providing you with exceptional service.

Copyright © 2024 Emperial Concepts - All Rights Reserved.

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